How call centers in the Philippines’ vast outsourcing industry are adopting AI tools to assist human operators, in an effort to stay competitive (Saritha Rai/Bloomberg)

Saritha Rai / Bloomberg:

How call centers in the Philippines’ vast outsourcing industry are adopting AI tools to assist human operators, in an effort to stay competitive  —  The experiences of staff in the Philippines’ outsourcing industry are a preview of the challenges and choices coming soon to white-collar workers around the globe.

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